FAQs - Nasty Juice Shop

FAQs

FAQs

Please read the FAQ before you make an order

E-CIGARETTE LAWS

Kindly check your country legal status in the link below:
E-Cigarette Laws Worldwide

That would be easy for us and you! Just proceed with your order and we’ll take care of the rest. We can add any supporting documents along with your parcel. For example, the Material Safety Data Sheet (MSDS)Certificate Of Origin (COO) and General Certificate of Conformity (GCC).

Yes, we do ship our products to illegal countries. We will proclaim your shipment other than e-cig product or e- juice or vape flavour. You can also suggest what you want to declare your consignment in the order note. But we will not take responsibility or refund your loss if the consignment(s) are not released by the custom.

REGISTRATION AND ONLINE ACCOUNT

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

Click here to register by filling in your details and following the instructions.

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to customersupport@nastyjuice.com and we will assist you promptly.

Purchasing Online

There are several ways to browse shop.nastyjuice.com. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit specific categories. To view the latest collections, find the section with NEW! bubble. Within each category you can further refine your search.
If you are looking for a specific item, you may use our search box in order to find products by name, color, category or style. Shop can be accessed via mobile, tablet and PC.

  1. First step is to register with us as a member by clicking here.
  2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page.Our latest items are located under the section with NEW! bubble.
  3. Once you have found the item you want, click on the ADD TO CART button.
  4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on‘View cart & checkout’.
  5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.

Our customer service representatives are more than happy to help you. Email us at customersupport@nastyjuice.com or WhatsApp us at +60136984648 or directly contact us on the live chat located at the bottom of the page.

  1. Applicable once only in a single receipt.
  2. Discount codes cannot be combined.
  3. Cash vouchers are not exchangeable for cash.
  4. Nsty Worldwide Sdn. Bhd. has the rights to amend their terms & conditions at any time.

You can either pay by:

Visa, Mastercard & American Express
If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

PayPal
If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for USD. Kindly note PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees.

No, you cannot cancel your order. Please think thoroughly before you put an order.

You will need to make a separate order altogether.

We are terribly sorry about that! Please email us your order ID and the item you did not receive to customersupport@nastyjuice.com or WhatsApp us at +60136984648.

We are terribly sorry about that! Please email us your order ID and the item you did not receive
to customersupport@nastyjuice.com or WhatsApp us at +60136984648. You will then need to return the incorrectly received item back to us. Refer the return section for information on how to return an item.

Some items are restock able. Whenever we get a restock, we will usually announce it in our website, Instagram account and Facebook fan page, so it’s good to check frequently.

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our website, Facebook fan page and Instagram account, so don’t forget to subscribe and check frequently!

No, you cannot cancel your order. Please think thoroughly before you put an order.

PRODUCT AUTHENTICITY

Authentic Nasty Juice products are sold exclusively through a network of directly operated Nasty Juice shops, a small number of authorized franchisees, department and specialty stores and on shop.nastyjuice.com.

Counterfeit Nasty Juice products are replicas or imitations of authentic Nasty Juice products that are aimed to mislead consumers into believing they are genuine goods. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, attention to detail and craftsmanship which characterize authentic Nasty Juice goods.

Counterfeit Nasty Juice products are frequently offered for sale on websites to mislead online shoppers regarding the source and authenticity of the products promoted on their websites. Click Here for more information on how to identify a fake Nasty Juice.

In order to report to Nasty Juice suspected counterfeit Nasty Juice products or suspect websites, please send an e- mail to customersupport@nastyjuice.com or WhatsApp us at +60136984648. Please provide us with as much descriptive information as possible about the product or the website, such as the location of the store, the seller of the product, the type of product, the website address, etc. We appreciate your help in our fight against counterfeiting.

DELIVERY

We offer shipping worldwide! Including the illegal countries.

WITHIN MALAYSIA

We offer free shipping to anywhere in Malaysia via GDex.

WORLDWIDE

We highly recommend DHL & Aramex Express for worldwide shipping since it’s a table rate based on weight. We will update your tracking number after your shipment has been received by the courier service.

Please visit http://www.dhl.com.my & http://www.aramex.com for more information.

We use the Aftership tracking system that automatically track and update the consignment status to buyer via email & mobile phone.

Absolutely! But here are some of the rules set by Aramex Malaysia:

  1. The shipment will take 10-25 working days to arrive.
  2. Aramex will provide your tracking number before they shipped out your parcel.

*We will not be responsible for any delay after your parcel has been sent to Aramex Malaysia.

Local delivery is within 1 to 3 working days. International delivery will take 7 – 10 working days. We will not be responsible for any delay of delivery.
*You will receive an update on the tracking number via email that you’ve provided during checkout.

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk or Spam Mail in case it’s there!

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to customersupport@nastyjuice.com or WhatsApp us at +60136984648.

Do let us know immediately via email at customersupport@nastyjuice.com or WhatsApp us at +60136984648 along with your order ID and we’ll get it sorted out for you.

Oh no! But not to worry! Send an email to customersupport@nastyjuice.com or WhatsApp us at +60136984648 with your order ID and we’ll have it shipped out to you ASAP!

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest courier service office to you or sent back to us.

All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Nasty Juice has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, or else that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.

Kindly note that Cash on Delivery is not available.

WARNING

Nasty Juice does not contain any illegitimate ingredients so you’re safe to smoke it.

Nasty Juice may contain nicotine. Nicotine is an addictive chemical. This product contains chemicals known to the State of Malaysia to cause cancer and birth defects or other reproductive harm. Do not use if nursing or pregnant. Do not drink. Keep out of reach of children.

Nasty Juice is only for use in Electronic Cigarettes. Our bottles are tamper resistant and has a childproof cap. If skin contact occurs, rinse well with soap and water. If eye contact occurs, flush eyes with water. Call a Poison Control Center if you require additional assistance.

RETURNS

Returns are not accepted. We only allow for exchanges for defective products.

Do email us at customersupport@nastyjuice.com or WhatsApp us at +60136984648 and we will update your refund accordingly.

Do email us at customersupport@nastyjuice.com or WhatsApp us at +60136984648 and we will check on your orders accordingly.

TPD COMPLIANT

TPD stands for Tobacco Products Directive. Although designed to regulate the tobacco industry, the bill also deals with electronic cigarettes. You can find the e-cig specific regulations in Article 20 of the TPD.

TPD Article 20 has become the basis of new UK vape laws and regulations.

Companies which notified the MHRA (The Medicines and Healthcare Products Regulatory Agency) about their existing products were allowed an extra 6 months to sell through all their stock.

But that extra time ends on May 20th 2017 and Nasty Juice have passed it!

10ml Limit On E-Liquid
The maximum size for e-liquid in a single bottle is now 10ml.
At TPD levels, the nicotine in e-liquid doesn’t carry any significant danger for vapers.
It will mean heavy users will have to frequently refill e-liquid. It may also increase the price (it costs more to produce three small bottles of e-liquid than one large bottle.) So far, though, most manufacturers seem to be swallowing the price increase.

2ml Limit on Tanks
This will be frustrating for cloud chasers and heavy users, as it means all-too-frequent refills.
2% or 20mg/ml limit on nicotine levels:
This will make it harder for new vape users to switch, and make things difficult for around 200,000 vapers who prefer higher level nicotine.
However, improved devices are going a long way to address this. Modern vaping devices are a lot more efficient at extracting nicotine from e-liquid!

Extra packaging
All e-liquid must now come with warning labels. In practice, in most case this means that most e-liquid bottles will
now come in boxes, as there is not enough room on the bottles for the warnings.
This has more of an impact on suppliers and the environment than on actual vapers. It does mean an increase in the amount of packaging. This has had packaging suppliers racing to produce enough material to repackage every e-liquid bottle in the UK, and in some cases has caused supply shortages!

Six months notification period
Officially new products must now be notified six months before they are allowed to be sold. However, it is possible
to sell them before six months if the MHRA approves submissions early.
We see this as slowing down the pace of innovation, and making it more difficult for new suppliers to come on to the market.

All E-liquid must undergo emissions testing
Requiring all e-liquid be tested is not so bad for vapers.
It’s expensive (although not quite as bad as we originally feared), and I’ve been told the testing could be better designed. As a result, instead of abandoning our own testing, we now have a two tier testing system.
(First we do the required emissions testing, and then we do our own testing for any impurities in the actual e- liquid. See here for more information on our e-liquid testing procedures.)
Having e-liquid tested, even imperfectly, is better than no testing. It also levels the playing field between responsible manufacturers and cowboy suppliers.

TPD compliant tanks:

  • Contain a maximum of 2ml e-liquid.
  • Must have an ECID and be registered on the MHRA website.
  • Come with a warning label stating that: This product contains nicotine which is a highly addictivesubstance.

As tanks don’t contain nicotine until they get in your hands, Trading Standards advise a second warning that essentially warns that the first warning is incorrect: The following warning applies when the product is used with e- liquids containing nicotine.

TPD Compliant E-Liquid is:

  • Smaller than 10ml.
  • Contained in a box.
  • Comes with a warning leaflet.
  • The nozzle must be at least 1 cm long, and emit no more than 20 drops a minute.
  • All e-liquids must have an ECID (European Community Identification Number) and be registeredon the MHRA website.
  • Comes with a warning stating: This product contains nicotine which is a highly addictivesubstance.

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